LUZES MOTEL
EN

Online Booking Terms and Conditions

Version 2026-11-07, published on Sat, 7 Nov 2026.

These terms govern bookings made through the booking site of LUZES MOTEL, operated by J2W COMERCIO LTDA, CNPJ 20.962.427/0001-88, located at AV FRANCISCO MARENGO, 2435, JD DONA BENTA, SUZANO - SP, CEP 08694-520 (the "Motel"). The Portuguese version prevails in case of discrepancy.

1. How booking works

  1. You choose a suite, a period and, optionally, extras.
  2. Submitting creates a booking request. It is not yet a confirmed booking.
  3. The Motel's internal system checks availability, price and applicable rules in real time. If approved, it issues a PIX payment for the exact amount you were shown.
  4. The booking is confirmed only once the payment is detected and the Motel finalises it. You receive the confirmation on screen and by e-mail.

Availability shown on the site is refreshed periodically and is for reference only; it does not guarantee a booking.

2. Prices

Prices depend on the suite, the period, the day of the week, holidays and the check-in time. The amount shown on the review page is the amount charged. If the price changes before approval, the request is declined without any charge and you may book again at the updated price. The booking's PIX is never for an amount different from the one you reviewed. Prices are for up to 2 people; with more people, the price may change.

3. PIX payment

  • Payment is made only by PIX, using the QR code or the copy-and-paste code shown after approval.
  • A PIX has an expiry time. After it, the code is no longer valid, the suite is released and a new booking is needed.
  • Do not pay an expired PIX. If a payment is detected after expiry, the Motel will try to keep the booking; if that is not possible, the amount is refunded in full.
  • Payment is confirmed by the Motel with its bank; information sent by the browser is not proof of payment.

4. Arrival, tolerance and check-out

  • Booking to come now: once the payment is confirmed, you have up to 30 minutes to arrive.
  • Scheduled booking: you must arrive at the chosen check-in time, with a 60-minute tolerance.
  • Check-out is calculated automatically from check-in and the period booked. Stays beyond the period are charged on site at current rates.
  • An official photo ID is required. Entry is restricted to adults (18+).
  • Suite customisation: in some suites you may choose the light colour, the music and the air conditioning temperature. Customisation is free and depends on the suite's automation, which may fail; the Motel will do its best to apply it but does not guarantee it, and a customisation that is not applied gives no right to a refund or discount.

5. No-show

If check-in doesn't happen within the tolerance, the booking is closed as a no-show and the suite released. The amount paid is not refunded.

6. Cancellation and refunds

  • Requests declined or expired before payment are never charged.
  • Paid bookings are non-refundable, including for no-shows, arriving after the tolerance or changing your mind. Please check the booking details before paying.
  • If the Motel cannot honour a confirmed booking, or a payment is identified after the booking expired and it cannot be kept, the amount paid is refunded in full by PIX to the paying account within 10 business days.
  • Questions about a booking can be sent through the contact channels below, quoting the booking code.

7. Changing a booking

  • Go-now bookings cannot be changed.
  • Scheduled bookings can be changed (date, time, suite or period) only up to 24 hours before the check-in time, to an option of the same or higher price, paying the difference, and only if there is availability.
  • To change a booking, contact the Motel through the channels below, quoting the booking code. The change is only valid once confirmed by the Motel; until then, the original booking stands.

8. Customer responsibilities

You agree to provide truthful information, keep your password secret, follow the Motel's house rules and answer for damage to the premises.

9. Personal data

Your personal data is processed according to our Privacy Policy.

10. Contact

LUZES MOTEL · AV FRANCISCO MARENGO, 2435, JD DONA BENTA, SUZANO - SP, CEP 08694-520 Phone: (11) 4731-8334 · E-mail: -

11. Changes

These terms may be updated. The version that applies is the one in force when you submitted your booking request, which is recorded with the booking.