Privacy Policy
Version 2026-11-07, published on Sat, 7 Nov 2026.
This policy explains how J2W COMERCIO LTDA (LUZES MOTEL), CNPJ 20.962.427/0001-88, processes the personal data of people using the booking site, under Brazil's General Data Protection Law (Law 13,709/2018 — LGPD). The Portuguese version prevails in case of discrepancy.
1. Data we collect
- Account: full name, CPF, mobile number, e-mail and password (stored only as an irreversible hash).
- Bookings: suite, dates, times, extras, amounts and payment status.
- Optional: address and special dates, if you choose to provide them.
- Technical: IP address, browser and access logs, for security and fraud prevention.
We do not collect card data. PIX payments are processed by the Motel's bank.
2. Why we use it
| Purpose | Legal basis |
|---|---|
| Create and manage your account and bookings | Performance of contract |
| Identify you on arrival (CPF and ID) | Performance of contract and legal obligation |
| Confirm payments and issue tax documents | Legal obligation |
| Security, fraud prevention and access logs | Legitimate interest and legal obligation |
| Send news and offers | Consent (optional, withdrawable at any time) |
Special dates are used for promotional messages only with your consent.
3. Sharing
Your data is shared only with the Motel's internal management system (to validate and record bookings), the bank handling PIX, hosting and e-mail providers acting as processors under contract, and authorities when required by law.
The site's servers may be located outside Brazil; in that case we apply the safeguards required by the LGPD for international transfers.
4. Retention
- Account data: while the account is active.
- Booking and payment data: for the period required by tax and accounting law (generally 5 years).
- Access logs: 6 months.
- Technical integration logs: up to 90 days.
5. Your rights
You may request confirmation of processing, access, correction, anonymisation, portability and deletion of your data, information about sharing, and withdrawal of consent by writing to -. We answer within 15 days.
6. Security
We use encrypted connections (HTTPS), Argon2id password hashing, per-motel access isolation, login attempt limits and audit logs. If a relevant incident occurs, we will notify data subjects and the ANPD as required by law.
7. Cookies
We only use essential cookies: session, request-forgery (CSRF) protection and language and theme preferences. A first-party cookie keeps, for 30 days, where your visit came from (for example the campaign, or the code of the ad, poster or website that brought you), which is recorded with your account and your reservations so we know which promotions work. We do not use advertising cookies or share this information with third parties. If you accept in the cookie notice, we also use Google Analytics (Google LLC) cookies to measure how the site is used and completed bookings, without account data; you can change your choice at any time through the "Cookies" link in the footer.
8. Contact
LUZES MOTEL · AV FRANCISCO MARENGO, 2435, JD DONA BENTA, SUZANO - SP, CEP 08694-520 Privacy e-mail: - · Phone: (11) 4731-8334
9. Changes
This policy may be updated. The current version and its publication date are always available on this page.